Airix Media / Managed monitoring and support
Keep your website monitored, maintained and ready to recover.
Airix takes responsibility for the monitoring, maintenance, hosting, domains, email, backups and recovery work around the digital services your organisation depends on. You get one visible operating record and one route back to technical support.
Monitoring creates the signal. Your service agreement defines when and how the Airix team responds.
One operating view across the whole system.
Managed support is more than server rental. It is the continuing work of keeping the application, its access, its records and its recovery route under control.
Website and platform monitoring
Availability, capacity, certificates, scheduled work and application signals watched alongside planned maintenance.
Managed hosting
Supported servers and environments configured around the application, its traffic and the organisation responsible for it.
Domains, DNS and certificates
A visible register of domains, routing, certificate coverage, renewal dates and the accounts that control them.
Updates and maintenance
Planned software, dependency and platform work carried out with a record of what changed and a route back if something fails.
Backups and recovery
Backups kept away from production, with retention and a restoration route defined for the actual environment.
Email and connected services
Mail delivery, scheduled jobs and external integrations treated as part of the operating system, not left between vendors.
From inherited system to controlled operation.
We protect production while the technical facts, access model and safe route forward are established.
- 01
Map what exists
Record the servers, applications, domains, storage, accounts, dependencies, known failures and current ownership.
- 02
Set the support boundary
Agree what Airix monitors and maintains, what stays with your team or another provider, and how incidents are escalated.
- 03
Prove the safety net
Configure monitoring and backups, then validate that alerts reach the right person and restoration is technically possible.
- 04
Operate with a record
Plan changes, review capacity, document incidents and keep responsibility visible as the platform evolves.
Recovery begins with the immediate failure, then addresses the conditions that made the service difficult to restore.
Support for normal operation and the hours nobody planned for.
A managed environment needs steady maintenance. An impaired environment needs a controlled first response. Both require clear authority, available records and a named route back to the people doing the work.
Ongoing monitoring and maintenance
For organisations that want one technical team to carry the agreed hosting, maintenance, monitoring and recovery responsibilities.
Discuss managed supportTechnical support and recovery
For a platform that is failing, exposed, abandoned or difficult to change safely, even when Airix did not build it.
Request technical supportGive the operating layer a clear technical home.
Bring the platform, its current provider map and what your team can no longer see or control. We will define the smallest responsible route forward.
Discuss managed support